We improve your
Digital Experience & service design

We develop smart, emotion and data driven digital services & products. Our goal is to provide the best digital customer experience – because the best driver for a successful business is a positive customer experience combined with a smart business strategy.

ONLY GOOD EXPERIENCE SCALES IN BUSINESS

The success of a service or product is reflected in the quality of the customer experience. Our holistic approach leads to a clear understanding of the customer experience and its requirements. From this we derive attractive and successful services & products.

Our expertise in the area of “Customer Experience Design” in connection with the measurement and analysis of various data & KPIs (Key Performance Indicators) means that our services can be adapted promptly to new market needs and requirements – for economic success, today and in the future.

We work in an agile manner, preferably in a co-creation approach with our clients, and apply a wide variety of methods from the areas

of service and business design within the framework of our own “UXD Experience Design Framework” – always with the aim of making the user’s life easier, better and more exciting, and thus generating more business value. Because efficient processes and appealing applications are what promise long-term success.

How we work (-together)

The UXD experience design framework

Exploration

Research
Strategic Foresight

Expect the unexpected – on the hunt for opportunities

A holistic research approach across a wide range of fields and disciplines and using a variety of methods from trend research forms the basis for determining and identifying potential new opportunities and risks. As output we generate a “Future Driver Map” with your project in focus.

Defining Status Quo

Holistic Analytics

Bring the assets together! Determine the status quo from the current situation, discoveries and learnings

A clean and honest analysis of the status quo is an important piece of the puzzle on the way to new, successful services and products. By defining the status quo, the strategic basis for future decisions is also established.

Ideation & Creation

Design Thinking
Ideation/Innovation
Service Design
Business Design
Design Strategy

Good becomes better! Formulating new goals from options and changes and deriving new services and products from them

In a rapidly changing environment, new needs arise daily. With our “UXD Experience Design Framework” we develop and test new business ideas, services and products. Fast, prompt and comprehensible.

Experience Design

Experience Design (UX/CX)
Visual Design (UI)
(Rapid-) Prototyping
Data Driven Experience
UX & Design Testing

Excellence in customer experience forms the basis for a high- quality, long-term customer relationship and thus leads to more success

In a world where everything is expected on demand, success is primarily determined by the customer experience and price. An exciting story, an appealing UI (user interface), a great user experience, always available, reliable technology and support form the basis of the “Customer Experience Design” and thus also for our work.

Challenge & Measure

Holistic Analytics

Are we on right way or can we go faster?
Feedback and measurement data are the key factors for a continuous improvement of the service or product

In fast changing markets a constant quality monitoring and optimization is a must for long- term success. We measure what is measurable and constantly analyse and optimise our products and services in line with market requirements together with the customer.

OUR ClIENTS

We are enthusiastic about any task that involves creating a more attractive customer experience and generating more business value. Our customer portfolio is correspondingly diverse, consisting of small and listed companies from a wide range of industries.

The UXD Studio

The UXD.STUDIO consists of a distinguished team of service, UX and business designers, developers, analysts, researchers and others who are passionate about their job. Always with the aim of making our customers’ everyday lives better and more exciting with intelligent and attractive services.

Our commitment is to create successful solutions through our UXD Studio culture (friendly, direct & dedicated). For the users and for our clients.

We love challenges and are curious about your project.

Chris Wyer
Founder / Managing Partner

Marco Zellweger
Frontend Developer & UX Design

Juleidi Huber
Designer

Freelancer Pool
For every need we have a wizard

We improve your Digital Experience & service design